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Event Policies

appointments

Personal meetings with a member of e18hteen's Events Team may be scheduled in order to view the establishment and discuss event possibilities.

Appointments may be scheduled by contacting the office at (613) 244-1188,

unconfirmed reservations

e18hteen may temporarily hold your requested event date. Within this time, should additional requests for this date come forth, you will be asked to sign a confirmation contract in order to officially book the day in question or you will be requested to release the booking to other interested parties.

deposits & cancellations (Full Restaurant buyout)

Once the confirmation contract has been signed, a 20% deposit of the event subtotal will be required in order to hold the reservation date. At this time, should you need to cancel, e18hteen requires 30 days written notice.

If proper notification of cancellation is not received, the 20% deposit will not be reimbursed. Once the details of the event have been decided and the final contract/invoice is signed, a 50% deposit of the estimated cost of the invoice will be required in order to prepare for the event. At this time, should you need to cancel, e18hteen requires 5-business days notice. Should proper written notification of cancellation not be received, the 50% deposit will not be reimbursed. In such a case, deposits may be applied towards a future event date within 6 months of the original date.

payment

Payment is accepted in the form of cash, credit card (Visa, Mastercard, Amex & Diner's Club), certified or company cheque & money order. Any balance owing that accumulates during the event, which does not appear on the estimated invoice, is due on the evening of the event. Also note that HST and a 17% gratuity will be added to the final subtotal of the event.

final guarantee & entrée count

A final guest count is due one week in advance of the event. If no guest confirmation is received, the client will be financially responsible for the most updated count given or the number of guests in attendance, whichever is greater. The final invoice will be calculated with the confirmed guest count.

This will become the minimum cost of the event even if not all guests are present at
the event.

* Please note that the client is financially responsible for any damages to the property or incident that would require extensive cleaning or repair brought upon by an invitee of your event.

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Reservations